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Hi Sam

This is a very overdue email to thank you for the service you and everyone at Maison Care have given my family since we first made contact with you last year.

As you know, I was so anxious about finding James the right home – my son’s happiness is my number 1 priority in life!

I just can’t believe how lucky we were to find Maison Care. Sam, you were the driving force in planning a well thought out, slow paced transition for James which was so important for him. Your knowledge and expertise were absolutely crucial and I can’t thank you enough for the effort and attention to detail you put into James’ care plans. It meant everyone understood how best to support James from the outset.

Since he moved into his lovely room (which, by the way, is far nicer … and dare I say, cleaner… than his room at home!!), I have been absolutely stunned by the commitment, patience and care shown to James by every member of staff. James has certainly tried pushing the boundaries, but the staff have all been unwaveringly calm, kind and understanding. Please pass on my thanks to them all!

One thing that really impresses me is that I genuinely feel I can phone and drop in whenever I like – I’m always made to feel welcome (even when I used to call a few time each day at the beginning!)

I honestly feel I’m the luckiest mum having found such a loving home for my James. He is surrounded by people who love him and want him to be happy – what more could a mum want!

Thank you all so very much


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