Hi Sam

This is a very overdue email to thank you for the service you and everyone at Maison Care have given my family since we first made contact with you last year.

As you know, I was so anxious about finding James the right home – my son’s happiness is my number 1 priority in life!

I just can’t believe how lucky we were to find Maison Care. Sam, you were the driving force in planning a well thought out, slow paced transition for James which was so important for him. Your knowledge and expertise were absolutely crucial and I can’t thank you enough for the effort and attention to detail you put into James’ care plans. It meant everyone understood how best to support James from the outset.

Since he moved into his lovely room (which, by the way, is far nicer … and dare I say, cleaner… than his room at home!!), I have been absolutely stunned by the commitment, patience and care shown to James by every member of staff. James has certainly tried pushing the boundaries, but the staff have all been unwaveringly calm, kind and understanding. Please pass on my thanks to them all!

One thing that really impresses me is that I genuinely feel I can phone and drop in whenever I like – I’m always made to feel welcome (even when I used to call a few time each day at the beginning!)

I honestly feel I’m the luckiest mum having found such a loving home for my James. He is surrounded by people who love him and want him to be happy – what more could a mum want!

Thank you all so very much

Gill

My son, Lee, has resided under the care of Roy and Ruby Dias and their team since he was 19, after leaving residential school; he is now almost 43 years old.

From the very beginning I have felt that Lee has been cared for and loved in a family atmosphere. There are, and never have been, any restrictions on visiting Lee, we are able to turn up to Lee’s home without making any sort of arrangements and we have always been welcomed by the staff.

The home is always clean and tidy and the staff have always been obliging and helpful, especially recently when Lee has been poorly and has been hospitalized. Many of the staff have gone out of their way to visit Lee in hospital to ensure he was well looked after. Lee has always had the benefit of home cooked meals and we have always been offered refreshments during our visits.

Every time I have taken Lee out for the day he always seems very happy to be taken back home, which I believe is a testament to the care and love he receives from every member of the staff.

When you leave a member of your family in the care of others it is an extremely hard things to do but in the years that Lee has been in the care of Roy and Ruby’s team I can honestly say that I have had no worries about his care.

I live in Australia now but with the help of the staff I am able to see Lee and talk to him Via Skype. I am so happy that Lee is in their care.

My daughter Ann, who has cerebral palsy, has been in the care of Maison Care since 1998 when she was 27 years of age.  She has recently changed houses and moved to The Bungalow where she has been made very welcome by all the staff and her new housemates who have helped her settle down in her new surroundings extremely well.  In all the years that Ann has been with Maison Care, I have always received the best of help and advice and, if I have had any queries or worries, they have always understood and been keen to help.  I think one of the best things about Maison Care is that it is a family run business and, unlike a lot of other establishments, the owners are always on call and genuinely really care about their clients.  It helps to know that my daughter is in very capable, safe hands.